NEXt Level Rewards (the “Program”) is the Navy Exchange Service Command’s (“we”, “us”, “our”) Rewards Program and allows members (“you”, “your”, “they”, “their”) to earn rewards in connection with qualifying purchases at Navy Exchange stores and online at myNavyExchange.com (the “Website”). Members of Navy Blue Rewards (our “prior rewards program”) will be automatically enrolled in the Program.
A: Membership
1. Free Membership
No purchase is necessary to become a member of NEXt Level Rewards. Become a member of the Program by signing up in store at checkout with your name, phone number, email address and zip code AND by creating and/or updating an account at myNavyExchange.com with the same information.
2. Eligibility
You must be an Authorized Navy Exchange Patron to be eligible for membership. Membership in the Program is limited to individuals only and is limited to one account per individual. Member agrees that Rewards account may not be shared with family or friends. Members agree to provide personally identifiable information (“PII”); including first name, last name, phone number, email address, physical address and date of birth and to allow us to communicate with you about the Program. You also agree to receive advertising and other marketing communications from us. If you choose to opt out of receiving advertising and other marketing communications, you will continue to receive email and other communications regarding your account and Program status.
3. Member Information
Members agree to keep their member account information up-to-date. Members may update their member account information by visiting their account profile on the Website or by providing updated information to an associate in-store during checkout. If you are a Program member but do not have an account on our Website, you may create an account here. If you are a Program member but have not signed up in-store, provide the associate with your name, email address, phone number and zip code that were used to create your account on our Website. Our Privacy Policy will govern all information you provide as a member of the Program. We respect your right to privacy and will never sell, rent or exchange any information about our customers.
4. Member Rewards
You agree that in order to earn rewards on both your in-store and online purchases, you will provide the same information (first name, last name, email address and phone number) in your online account as you provide to the associate in store during sign-up. If we are unable to merge your in-store and online member information (by matching name, email address and phone number), you understand that not all of your eligible purchases may be tracked and you may miss out on earning rewards. You also agree that you must provide your Program member phone number to the cashier each time you make a purchase in-store or you will not earn rewards on your eligible purchases. You understand that your eligible online purchases will automatically earn rewards.
5. Member Cancellation
You may cancel your NEXt Level Rewards membership at any time. Upon cancellation, any earned rewards will be forfeited and cannot be redeemed. To cancel your membership call Customer Service at 877-810-9030 (CONUS) or 001-877-432-1736 (OCONUS) or contact us here.
B: Earning Rewards
1. General
Members can earn rewards on all eligible purchases in-store and online at myNavyExchange.com. See Exclusions below for products and services that are not eligible to earn rewards. New members are eligible to earn a one-time Sign Up Offer when they sign up in store and members may be eligible to earn additional offers and incentives, as outlined below. Member agrees it is their responsibility to provide the associate with their Program member phone number at the start of each in-store transaction in order to earn rewards for their eligible purchase(s).
2. Sign Up Offer
New members are eligible to receive a one-time $10 sign up offer when they join NEXt Level Rewards in store. Member agrees that in order to earn a one-time $10 sign up offer, they must provide a valid email address at time of sign up. Sign up offers are delivered via email to the email address provided during sign up within 48 hours of sign up, in the form of a Navy Exchange e-Gift Card. To ensure delivery of your sign up offer, member should add egc@claim.cards to your address book/approved sender’s list. Member agrees that we are not responsible for lost or stolen e-Gift cards and we may be unable to reissue or otherwise re-deliver your e-Gift Card. Please be sure to check your spam or junk folder if you don’t see your e-Gift Card email. Sign up offer e-Gift cards expire 60 days after issuance and are only valid in Navy Exchange stores or online at myNavyExchange.com. Exclusions, terms and conditions apply and are included in the e-Gift card email you receive. We reserve the right to change the sign up offer at any time.
3. Birthday Offer
All members are eligible to receive a birthday offer each year. Members with a valid physical mailing address and their birth date entered in their online account profile will receive a free birthday gift valid during their birthday month. Member understands and agrees that their birth date must be entered in their online account profile at least six (6) weeks prior to the start of their birthday month in order to be eligible to receive the birthday offer. Members (new or existing) who provide their birth date less than six (6) weeks prior to their birthday month may not receive a birthday offer until the following year. Birthday offers are delivered via USPS mail. The birthday offer is a $10 coupon valid in-store only. Exclusions apply and are printed on the $10 birthday coupon itself. Member agrees that we are not responsible for lost or stolen birthday offers and we may be unable to reissue or otherwise re-deliver your birthday offer. We reserve the right to change the birthday offer at any time.
4.Rewards Scratch Cards
All members are eligible to receive rewards scratch cards on an on-going basis. Member agrees that rewards scratch cards may vary in time, duration and offer at our sole discretion. Members with a valid physical mailing address in their online account profile will receive periodic rewards scratch cards throughout the year. Rewards scratch cards are delivered via USPS mail. Member agrees that we are not responsible for lost or stolen rewards scratch cards. Members that do not receive a rewards scratch card via USPS mail may be able to obtain one by visiting customer service at your Navy Exchange and providing proof of Program membership. Proof of membership includes: ability for associate to locate your account in our system based on your name and phone number or the ability for you to show the associate that you have an online account at myNavyExchange.com. Specific discounts associated with each Rewards Scratch Card may vary. Exclusions apply and are printed on the Rewards Scratch Card itself. We reserve the right to change the reward scratch card offer at any time.
5. Monthly Rewards e-Gift Cards
All members can earn monthly rewards on eligible purchases made in-store or online at myNavyExchange.com. Members earn a $5 Rewards rebate for every $250 spent on all qualifying purchases, in-store or online, during a calendar month. A minimum of $250 in qualifying purchases (after returns, discounts and coupons and before shipping, fees, surcharges, etc.) during the calendar month is required to receive a $5 Monthly Rewards e-Gift Card. Monthly Reward e-Gift Cards are issued in $5 increments and rounded down to the nearest $5 increment. For example, if you spend $575 during a calendar month, you will receive a $10 Monthly Reward e-Gift Card, calculated as follows: $575 x 2% = $11.50, which is rounded down to $10. Once the minimum qualifying spend of $250 is reached and a Reward is earned, any excess spend above the $250 increment will not carry over to the next month. Using the previous example, the remaining $75 ($575 – ($250x2)) will not carry over to the next month. The maximum Monthly Reward e-Gift Card that can be earned during a monthly issuance period is $200. To receive the maximum $200 Reward, you would need to make $10,000 or more in qualifying purchases (after returns, discounts and coupons and before shipping, fees, surcharges, etc.). Returns are deducted from your overall spend during the monthly rewards period. Member agrees that Monthly Rewards e-Gift Cards are delivered in the form of a Navy Exchange e-Gift Card sent via email and member must have a valid email address in order to receive Monthly Rewards e-Gift Cards. To ensure delivery of your Monthly Rewards e-Gift Card, member agrees to add egc@claim.cards to your address book/approved sender’s list. Member agrees that we are not responsible for lost or stolen e-Gift cards and we may be unable to reissue or otherwise re-deliver your e-Gift Card. Please be sure to check your spam or junk folder if you don’t see your e-Gift Card email. Monthly Rewards e-Gift cards expire 60 days after issuance and are only valid in Navy Exchange stores or online at myNavyExchange.com. Exclusions, terms and conditions apply and are included in the e-Gift card email you receive. We reserve the right to change the Monthly Rewards e-Gift cards offer at any time.
6. Special Promotions & Incentives
From time to time, we may offer special promotions and incentives for Program members. Member agrees that all program terms and conditions apply to any special promotions and incentives offered by the Program. Special Promotions & Incentives may include, but are not limited to: Double Points and Bonus Offers.
Double Points: during specified periods, we may offer the opportunity to earn a 2X reward on all qualifying purchases. Member agrees that double points offers may be limited to certain products or categories, as outlined in applicable Program marketing materials. During double points events, Members will earn $10 for every $250 (4%) spent on qualifying purchases, in store or online. All other Earning and Issuance terms apply. For example, during a Double Points event for consumer electronics, if member makes $390 in qualifying consumer electronics purchases and $300 in other qualifying purchases, you will receive a $20 Monthly Reward e-Gift Card, calculated as follows: $390 x 4% = $15.60, which is rounded down to $15, plus $300 x 2% = $6, which is rounded down to $5, to total $20.
Bonus Offers: during specified periods, we may offer bonus earning opportunities on qualifying purchases. Member agrees that bonus offers may be limited to certain products or categories, as outlined in applicable Program marketing materials and will vary at our discretion. All other Earning and Issuance terms apply. An example Bonus Offer may be: Receive a $100 NEXt Level Reward e-gift card when you make a furniture purchase of $1,000 or more. In this example, members who made a qualifying purchase will receive a $100 Monthly Reward e-Gift Card plus any additional earned Rewards during the next applicable Issuance Period.
7. Exclusions
Members may earn rewards only on the purchase price of: (i) qualifying products or services at Navy Exchange stores when they present their NEXt Level Rewards membership phone number (or other valid identification from which the Member's account information can be determined by the store associate), or (ii) qualifying products or services Online at myNavyExchange.com. Calculation of rewards excludes coupons, gift cards, and discounts, shipping charges and any other applicable surcharges. Member agrees they will not earn rewards on any discounts or other credits offered in connection with a product or service. For example, if a product that is normally $100 is on sale for $75, a Member will only earn rewards on the purchase price of $75. Purchases of gift cards, redemption of gift cards, merchandise vouchers, and any type of price adjustments, including merchandise returns, are not eligible to earn rewards. All purchases made: (i) by a Member prior to such member joining the Program, or (ii) without presenting a valid member phone number in-store (or other valid identification from which the Member's account information can be determined by the store associate), are not eligible for Program Rewards. Member agrees certain products and services are not eligible for Rewards. Layaways, previous purchases, concessions, pay at the pump gasoline, purchase or redemption of gift cards, prepaid cards, Apple Care, Home Delivery, installation, Keep It New, Montage Protection Plans and shipping purchases are not eligible to earn NEXt Level Rewards.
8. Returns
Rewards earned for a purchase that is then the subject of a return, refund, or other credit will be deducted from the Member's available reward balance in an amount equal to the rewards earned for the original transaction.
C: Redeeming Rewards
1. General
Members may redeem rewards on all eligible purchases in-store and online at myNavyExchange.com. NEXt Level Rewards are issued in the form of Navy Exchange e-Gift Cards and are subject to the terms and conditions of Navy Exchange Gift Cards. Terms and conditions are available here and are included with all e-Gift Card rewards issued to members. Authorized patrons may present NEXt Level Rewards e-Gift cards as payment for most purchases of merchandise and services, to make layaway payments or place special orders in store. To redeem rewards e-Gift Card in store, present the barcode found on the e-Gift Card to the associate at checkout. To redeem rewards e-Gift Card online, enter gift card number and PIN into the gift card and pin fields in the Payment & Review section during checkout. Purchases will be deducted from the e-Gift Card until the value of the card reaches zero or the card expires. We reserve the right to change the Issuance Schedule and Reward Thresholds at any time.
2. Issuance Schedule
NEXt Level Rewards are issued based on qualifying spend during a calendar month. Rewards e-Gift Cards will be delivered via email by the 2nd Friday of the month following the previous calendar month. Member agrees if they have not met the minimum qualifying spend threshold of $250.00 (equivalent to a $5 e-Gift Card reward) during the calendar month that they will not be issued a reward. If a member does not meet the monthly minimum qualifying spend threshold, they may carry their rewards balance forward for up to an additional two (2) calendar months, based on the following periods:
January 1 – March 31
April 1 – June 30
July 1 – September 30
October 1 – December 31
Should a members reward balance fail to reach the minimum qualifying spend threshold of $250.00 for three (3) consecutive months, as outlined above, their reward balance will reset to zero ($0). For example: if a member makes $100 in qualifying purchases during the month of January and $200 in qualifying purchases during the month of March, they will be eligible to receive a $5 e-Gift Card Reward issued in April. If a member makes $200 in qualifying purchases in June, they are not eligible to receive a Reward issued in July and will start July with a zero ($0) Reward balance. Member agrees that once the minimum qualifying spend of $250 is reached and a Reward is earned, any excess spend above the $250 increment will not carry over to the next month. For example, if a member makes $300 in qualifying purchases in April, they will receive a $5 Reward and their balance will reset to $0 in May. The additional $50 above the $250 minimum qualifying spend threshold will not roll over to May.
3. Reward Thresholds
Member agrees that the minimum reward issued during the monthly issuance period is $5 (equivalent to a minimum of $250.00 in qualifying purchases) and the maximum reward issued during the monthly issuance period is $200 (equivalent to a maximum of $10,000.00 in qualifying purchases.
4. Exclusions
NEXt Level Rewards e-Gift Cards are not redeemable for cash, are non-refundable and are not reloadable. Click here for complete Navy Exchange Gift Card Terms and Conditions.
5. Expiration
NEXt Level Rewards e-Gift Cards expire 60 days after issuance and have no service fees. D: General We reserve the right to change, cancel or otherwise modify the Program at any time, in our sole discretion without any further obligation to Members. We also reserve the right to interpret and apply the policies outlined in these terms and conditions and all determinations made by us shall be final. All information provided by each NEXt Level Rewards member will be handled according to our Privacy Policy.
D: General
We reserve the right to change, cancel or otherwise modify the Program at any time, in our sole discretion without any further obligation to Members. We also reserve the right to interpret and apply the policies outlined in these terms and conditions and all determinations made by us shall be final. All information provided by each NEXt Level Rewards member will be handled according to our Privacy Policy.
PRIVACY ACT STATEMENT
Updated 7/15/21
AUTHORITY: 5 U.S.C. §552a, Records Maintained on Individuals; 5 U.S.C.§301 Departmental Regulations; and 10 U.S.C. §5013 Secretary of the Navy
PRINCIPAL PURPOSE: For correct home address and contact information to include home email address, home telephone number, other ID number.
ROUTINE USES: Information is close-hold and shared with only those with a need-to-know. Administrative/web personnel will have access for purposes of maintaining the data base.
DISCLOSURE: Voluntary. However, failure to provide requested information may preclude you from participating in this program.
Disclosure of information is treated as "For Official Use Only - Privacy Sensitive."
Updated 8/6/21
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