Holiday shipping delays possible

Shipping & Delivery info ships to all 50 United States, U.S. territories, and APO/FPO /DPO addresses.
We also ship OCONUS direct to select stores via DHL for faster delivery. For the latest update view the Ship to Store drop-down menu in the shipping section of the checkout process.

Please note that orders must be placed prior to 3pm ET for retail items and 12 noon ET for Uniform items in order to be processed and shipped that day. Please note additional time will be required for personalization or tailoring.

All orders are subject to quality review, which can add an additional 24-48 hours to the processing time, longer if we need to contact you for additional information.

Shipping and Delivery Estimates:

Shipping costs are a flat rate based on the shipping method selected.

The times listed are the number of business days it will take for merchandise to be shipped from our fulfillment facility and delivered to you.

*Business days are Monday - Friday, excluding holidays.

Shipping Method




Ship to Store


Free with Military Star Card or purchases $49.95 and up




Continental U.S.
Delivery Estimates

5 - 7 Business Days 3 - 5 Business Days 1 - 2 Business Days

3-5 Business Days
Select Locations Only

APO/FPO and U.S. territories
Delivery Estimates

Up to 45 Business Days N/A N/A

7 -  10 Business Days
Select Locations Only

Ship to Store OCONUS


7 -  10 Business Days
Select Locations Only


2020 Holiday Shipping Deadlines:

Company Delivery Method Deadline
USPS/FedEx Standard Wednesday, December 9
USPS/FedEx Ground Tuesday, December 15
USPS/FedEx Priority Monday, December 21
USPS/FedEx Expedited Tuesday, December 22
DHL   Friday, December 11


Order Online & Ship-To-Store is happy to offer this service to its customers.

How does it work?

  • Place your order on as you normally would.
  • During checkout (Shipping), select Ship to Store as your shipping option and select a store you would like to pick it up at.
  • When you come to your NEX Customer Service center to pick up your order, present your DOD ID and your order confirmation email to the NEX associate.
  • If you have listed a designated person to pick up your order, they must bring a DOD ID and the order confirmation email.
  • See participating store locations here > >

What if I’m not available to pick up my order?

  • That's OK! You can designate someone else to pick up your order during the checkout process.
  • The designated person must bring 1) a DOD ID and 2) the order confirmation email with them to pick up the order.
  • An alternate pick up person must be identified during the checkout process. Failure to do so will require the person placing the order to pick up the order.

What else should I know?

  • This service is only available for select products - if you do not see Ship-To-Store as an option during checkout, you have items in your cart that are not eligible.
  • Ineligible items include (but are not limited to) HAZMAT items such as perfume and nail polish.
  • Please reference your tracking information in the email you receive when your order has shipped. Once it has been delivered, your order is eligible for pickup from the designated location.
  • Ship-To-Store is only offered at select CONUS and OCONUS NEX locations.
  • The Ship-To-Store shipping method is only available on the full desktop site and is not available via the mobile site.


  • A $45 surcharge is applied for items deemed by carrier as over weight or over sized
  • Surcharges will be noted on the checkout or information page for each item.
  • Surcharges will still apply during all sales, promotions, and special purchasing offers.

Other Shipping Notes

  • Items identified as HAZMAT by carrier (including fragrances) may only be shipped by ground and CANNOT be shipped to APO/FPO/DPO addresses.
  • Items that are oversized, weigh over 70 pounds, or contain lithium batteries can only be shipped to the 50 United States and U.S. territories, NOT to APO/FPO/DPO addresses.

Shipping Method:

  • We currently use Federal Express, DHL, and the U.S. Postal Service as our shipping providers.
  • The most appropriate delivery method will be used depending on the weight, shipping destination, and shipping method for your package.
  • APO/FPO/DPO and U.S. territories orders are shipped via standard delivery only (USPS Priority)


  • Free returns to any NEX store - Fast and Easy!
  • Mail it back to – simply use the prepaid return label included in your order, place it on the box, and drop off at your local USPS. If there was an issue with your order, you will not be charged for the return shipping. If you simply changed your mind, a $7.95 restocking fee will be reduced from your refund.
  • For OCONUS orders, please return items to your local NEX store.
  • Please allow up to 14 days for your return to be processed. Refund to your credit card account may take up to 2 billing cycles.
  • The following items are non-returnable: altered or tailored uniforms, WGACA/Luxury Vintage merchandise, pre-paid cards, music, phone and gift cards.

Holiday Returns

Original purchases made between October 21, 2020 and December 24, 2020 will be accepted as returns through January 23, 2021, even if past the 45-day return policy normally in effect for all merchandise. (Excludes Apple Care plans)


Your NEX Customer Service Representatives are available to help 24/7. If you have any questions about our shipping policies or need assistance with an order, please contact us by phone from the U.S. at 1-877-810- 9030, from overseas at 001-877-432-1736 or by e-mail.