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We value your feedback
The NEX is your store. We welcome your feedback and take your comments seriously. We will use them to improve our stores, the merchandise we sell, and the services we provide.
NEX Online Store Questions
Within the Continental US (CONUS): | 877-810-9030 |
Uniforms (CONUS): | 800-368-4088 |
Overseas (OCONUS): | +1-757-631-6690 | Can't call? Send us an email or click the chat button below. |
Available 24/7, Closed Christmas Day
Due to the exclusive nature of our pricing, it is only visible to authorized patrons. Therefore, you need to sign in to your account to view pricing. If you are logged in, you will see Welcome [your first name] at the top right side of your screen. If you are not logged in, please click on Sign In/Register and enter your User ID and Password.
Go to the myNavyExchange.com sign in screen and click on "I forgot my password". You will be asked to enter your email address and hit submit. An email will be sent to your inbox for you to enter the new password.
Go to myNavyExchange.com and click on the ‘Sign in to see Pricing’ on the light blue bar (right side). At the bottom of the drop down menu, you will see Don’t Have an Account? Register now. Click there and follow the instructions to set up your account.
No price adjustments will be granted from 23 November through 02 December 2023. No competitors’ prices will be matched from 23 November through 02 December 2023. Please see our complete price match policy in our FAQs for more information on our price match policy.
It’s a great idea to review your saved addresses and clear out old ones no longer being used. Simply sign in to your account and click on My Account, then click on Addresses. Each Ship To location has an EDIT and REMOVE button for updates.
Remember, these are only suggestions and you should try to ship as early as possible to avoid disappointment. Weather, equipment malfunction, sheer volume and other factors can extend delivery times.
2023 Holiday Shipping Cutoffs (CONUS)
Standard | Friday, December 15 |
OCONUS | Friday, December 15 (DHL) |
HI | Monday, December 18 |
Priority | Wednesday, December 20 |
Expedited | Thursday, December 21 |
2023 Holiday Shipping Cutoffs (OCONUS) Ship to Store only
There are three components to shipping OCONUS – transit time to country, customs clearance and delivery to base.
COUNTRY | AVE TRANSIT |
---|---|
Bahrain | 3-4 days |
Djibouti¹ | 5-13 days |
Spain (ES) | 4-5 days |
Greece² | 7-8 days |
Guam | 4-5 days |
Italy | 5-9 days |
Japan | 5 days |
Poland | 5-7 days |
Romania | 6-8 days |
Singapore | 5-8 days |
¹ Flight is via Bahrain to Thumrait and then Djibouti Mondays only
² Flight to Athens; ferry 2-3 x/wk to island
Items identified as HAZMAT by carrier (including fragrances) may only be shipped by ground service only and CANNOT be shipped to APO/FPO/DPO addresses.
Items that are oversized, weigh over 70 pounds, or contain lithium batteries can only be shipped to the 50 United States and U.S. territories, NOT to APO/FPO/DPO addresses.
Our team at the NEX strives to provide accurate product and pricing information, however unintentional pricing or typographical errors may occur. NEX reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice including after you submitted your order and confirmation was received. In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, NEX shall have the right, in its sole discretion to refuse or cancel any purchased orders placed for that item.
If your credit card has been charged for any order subsequently cancelled, we will issue a credit back to the credit card used for the transaction as your sole and exclusive remedy if permissible under applicable law. We sincerely apologize for any inconvenience this may cause you as we strive to remain good stewards of Navy funds.
You agree that you are responsible for all charges incurred in connection with any purchase on our Site or our Stores, including, without limitation, shipping, handling and processing charges or other fees.
Inventory is updated every few minutes, however, during peak season and during high volume demand, items can be successfully added to your cart prior to the next inventory adjustment. In those circumstances, we would have negative inventory on hand and would need to cancel the order/line item. In many cases, these items are limited quantities and we are not able to secure additional inventory to fill these orders.
Due to the short amount of time from you placing the order and it being released to the warehouse for processing, it is unlikely that we can pull your order back or adjust it. During peak holiday times, our warehouses are working 3 shifts, 7 days a week. Our Customer Care Center associates are available to assist you 24/7 (except Christmas eve and Christmas day) if you do need to cancel or arrange to return the unwanted item.
Returns will be honored through January 24, 2024 for holiday purchases made between October 23-December 10, 2023.